Cancellations & Refunds Policy
At Chic Signs, we strive to ensure your complete satisfaction with every purchase. Before crafting your personalized plaque, we create a detailed mock-up. This process is designed to eliminate surprises and provides you with the opportunity to review and approve your item before we make it. Please read the following policy to understand the terms associated with Cancellations & Refunds.
Within 12 Hours: If a client requests a Cancellations or Refunds within 12 hours of placing an order, they are eligible for a full refund.
After 12 Hours and Before Mockup Approval: If a Cancellations or Refunds is requested after 12 hours but before mockup approval, the client can receive a partial refund minus $50 (design time).
After Design Approval and Before Shipping: If a Cancellations or Refunds is requested after design approval and before shipping, the client can receive a refund solely on the shipping cost.
After Shipping: No Cancellations or Refunds are allowed after an item has been shipped.
Broken Product: If the product arrives broken, we will replace it free of charge. However, the client must contact us within 24 hours of receiving the item, providing pictures and all necessary proof. Client is responsible to retain the shipping box, packing materials, and damaged items for inspection by the carrier. Chic Signs is not responsible for items lost, stolen, or damaged at the clients property after the shipping carrier has delivered the package, Chic Signs is not responsible for damages reported after 24 hours of the delivery confirmation.
Exceptions to this policy include:
- *Gift Cards and Gift Certificates:* These products are final sale.
- *Products with a Cost Under $99:* For these products, the design process starts immediately after the order is placed, and no mockup is provided. All sales for products under $99 are final.
- *Guestbooks:* These products receive a digital mockup before ordering, and all sales are final.